Updated July 17, 2020
Offering Full Services With Precautions in Place to Keep You & Your Pets Safe
As the COVID-19 crisis continues, we are continuing with our policy to restrict clients from entering and gathering in our lobby. We will continue to follow our current curbside pick-up protocol for all appointments.
At this time, we ask that ALL clients please wear a mask when meeting our staff at the drop-off tent.
If you’ve been postponing a needed check-up or routine care, now’s the time to bring your pet in!
Curbside Pick-Up For Appointments
Please call us at 504-467-6431 when you arrive for your appointment
After you confirm your arrival, please meet us under the tent at the check-in table where a member of our team will complete your pet’s check-in and take them inside for their scheduled appointment.
We encourage you to wait in your car outside the hospital during the appointment.
When the exam is performed, your veterinarian will call you with any findings, preventive care recommendations, and/or a treatment plan. You will have the chance to discuss and approve any recommendations and charges, and we will do check-out and payment over the phone.
Curbside Pick-Up of Food and Medications
If your pet relies on medications or prescriptions diets, we recommend ensuring that you have enough supply to last through at least 2-3 weeks of a possible home quarantine situation. Please call us at 504-467-6431 to place an order. Note that it may take us 2-3 days to obtain large quantities of food or certain medications, so please plan ahead. We will have you pay over the phone and will bring your receipt and products directly to your car.
We are here to serve our community and to help your animal companions stay healthy. As you know, pets are wonderful stress-relievers and we want to make sure we do all we can to assist safely during these challenging times.
Please don’t hesitate to call us at 504-467-6431 if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation while we navigate through this process.
Thank you for your continued patience as we navigate the challenges of this this pandemic together.
Stay Safe and Stay Well,
The Doctors and Staff at Chateau Veterinary Hospital