Updated April 1, 2021
Now that most of our staff is vaccinated, we are happy to announce we’ll be allowing clients in the hospital as of April 1st – with a few restrictions.
The majority of our staff has now been vaccinated against the coronavirus, but we will continue to practice strong social distancing and cleaning protocols in the hospital for everyone’s safety. This means:
- Masks are required while in the building
- Only one person per pet will be allowed in the hospital
- No waiting in the lobby. Please call us at (504) 467-6431 when you arrive for your appointment. A member of our staff will meet you at the door and escort you and your pet to an exam room.
- Check-out will be done in the exam room and when complete, you’ll be escorted back to your vehicle.
Curbside drop-off appointments are still available upon request if you do not feel comfortable entering the building. Just let the staff know when you arrive that you would prefer to waiting outside the hospital and to have the veterinarian or technician call you when they see your pet.
If you have any questions about our procedures, please don’t hesitate to give us a call at (504) 467-6431. We look forward to seeing you in person at your pet’s next visit and appreciate your continued patience and understanding.
Stay Safe and Stay Well,
The Doctors and Staff at Chateau Veterinary Hospital”
We request ALL clients please wear a mask when meeting our staff at the drop-off tent.
Curbside Pick-Up For Appointments
Please call us at 504-467-6431 when you arrive for your appointment
After you confirm your arrival, please meet us under the tent at the check-in table where a member of our team will complete your pet’s check-in and take them inside for their scheduled appointment.
We encourage you to wait in your car outside the hospital during the appointment.
When the exam is performed, your veterinarian will call you with any findings, preventive care recommendations, and/or a treatment plan. You will have the chance to discuss and approve any recommendations and charges, and we will do check-out and payment over the phone.
Curbside Pick-Up of Food and Medications
If your pet relies on medications or prescriptions diets, we recommend ensuring that you have enough supply to last through at least 2-3 weeks of a possible home quarantine situation. Please call us at 504-467-6431 to place an order. Note that it may take us 2-3 days to obtain large quantities of food or certain medications, so please plan ahead. We will have you pay over the phone and will bring your receipt and products directly to your car.
We are here to serve our community and to help your animal companions stay healthy. As you know, pets are wonderful stress-relievers and we want to make sure we do all we can to assist safely during these challenging times.
Please don’t hesitate to call us at 504-467-6431 if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation while we navigate through this process.